Fixpoint One

Support

Fixpoint One builds small, focused Shopify apps. Most issues are solved by checking a few settings in Shopify Admin or your theme. Choose your app below for a quick setup checklist and common fixes; if something still doesn’t look right, email support and we’ll help.

FP1 – Cart Shipping Calculator • theme app embed
FP1 – Partial Fulfillment Flag • backend automation
FP1 – Postcode Shipping Guard • checkout rule blocking
FP1 – Cart Shipping Calculator
Show estimated shipping rates in the cart using your existing Shopify shipping settings.
Theme app embed

Displays estimated shipping rates directly in the cart. Shoppers choose a destination (country, and province/state if required) and can enter a Postal/ZIP code for the most reliable estimate. Geo-IP auto-detection is optional and can speed up the first estimate, with manual selection/entry always available.

Quick setup (3 steps)

  1. In Shopify Admin, open Apps → FP1 – Cart Shipping Calculator and start your 14-day free trial (billing approval) to unlock the widget in your store.
  2. In the app Settings, choose a Readability size (X-Compact → Large) and optionally enable Geo-IP auto-detection.
  3. Go to Online Store → Themes and click Edit theme on your current theme. Under App embeds, turn on Cart Shipping Widget (under FP1 – Cart Shipping Calculator) and save. Then open your storefront cart, add a test item, and confirm the widget appears.

Destination selection

  • The country picker is limited to destinations supported by your store’s Shopify shipping setup.
  • If a country requires a province/state to determine which rates apply, the widget will prompt for it.
  • For best accuracy, the shopper can enter a Postal/ZIP code before updating rates.

Optional Geo-IP auto-detection

  • If enabled in the app Settings, the widget may use a shopper’s IP address to estimate their country/region and speed up the first estimate.
  • IP location is approximate (VPNs, mobile carriers, and privacy tools can affect accuracy) — shoppers can change the destination and enter a Postal/ZIP code any time.

Common issues & fixes

  • Widget not showing
    • Confirm billing is active (free trial/subscription) — the widget is unlocked after billing approval.
    • Make sure there’s at least one item in the cart — the app only runs when a cart exists.
    • Confirm the app embed is still enabled in the Theme Editor, then refresh the cart page.
    • Test in a new incognito window to avoid cached theme changes.
  • A country is missing from the picker
    • This usually means your store doesn’t ship there. Go to Settings → Shipping and delivery and add the destination to your shipping zones, then test again.
  • No shipping rates returned
    • Go to Settings → Shipping and Delivery and confirm you have at least one active shipping zone and rate that applies to the destination you’re testing.
    • Double-check that the destination is included in your zone (some countries let you include/exclude specific states/provinces).
    • Make sure the cart has at least one shippable item. If your rates depend on weight or carrier calculations, ensure products have weights.
    • Fast check: enter the same destination at checkout. If checkout also shows no shipping options, then the store has no rates for that destination (the app is working as expected).
    • For best results, test by entering a destination Postal/ZIP code in the cart widget.

If rates look wrong for a specific location, include the destination (country, region, postal/ZIP) when you email support. That makes it easier to compare what Shopify is returning vs. what’s expected.

Learn more about theme app embeds in Shopify’s official guide: Extend your theme with apps.

FP1 – Partial Fulfillment Flag
Watches for orders that stay Partially fulfilled too long and sends internal alerts so your team can fix them before customers notice.
Backend automation

Backend-only app that runs scheduled checks against your orders. It never touches your storefront — it reads fulfillment data, stores internal alert records, and may tag orders for your team.

Quick setup (once per store)

  1. In Shopify Admin, open Apps → FP1 – Partial Fulfillment Flag.
  2. On the Settings page:
    • Enter one or more alert email addresses (for example, support@yourstore.com, warehouse@yourstore.com), separated by commas.
    • Choose an alert delay (for example, 1 day for day-to-day use; 5–15 minutes is useful for testing).
    • Optionally enable:
      • Interval alerts — repeat alerts every X hours.
      • Daily summary — one email per day (sent at your selected time) listing all stuck partial orders.
      • Daily summary time — choose when the daily summary is sent (store timezone).
  3. Click Save and wait for the “Settings saved” confirmation.
  4. If you don’t see alerts, check spam/junk for messages from customersupport@fixpointone.com and mark them as safe.

How to do a simple test

  1. In Settings, temporarily set the delay to 5–15 minutes (for example, 5 minutes).
  2. Create a test order with at least two items.
  3. Fulfill only part of the order so Shopify marks it Partially fulfilled.
  4. After the order has been partially fulfilled longer than your delay and the next automatic check has run, look for an alert email in the inboxes you configured.
  5. Fully fulfill the remaining items. After the next check, interval alerts stop and the order drops out of future summaries.

Common issues & fixes

  • No alerts arriving
    • Confirm the alert email field in Settings has the correct address(es), separated by commas, and save again.
    • Check spam/junk for mail from customersupport@fixpointone.com and mark it as safe.
    • Make sure you have at least one order that is Partially fulfilled and older than your configured delay.
  • Too many alerts
    • Interval alerts — repeat alerts using the same alert delay you selected (until resolved). To reduce noise, turn off interval alerts or use a longer delay plus a daily summary.
  • Order still appears in summaries after I fixed it
    • Confirm the order is fully Fulfilled in Shopify (all line items).
    • The app clears its internal record the next time it sees the order as fully fulfilled.
  • What the app never does
    • It does not email customers, cancel orders, or change fulfillment on your behalf. It only reads fulfillment data, stores internal alert records, and may tag orders (for example, PARTIAL_STUCK) for your team.

When you email support about FP1 – Partial Fulfillment Flag, include one or two example order numbers (and their current fulfillment status). That makes it much easier to help quickly.

FP1 – Postcode Shipping Guard
Block restricted Postcode/Postal/ZIP codes inside your existing shipping zones — no theme edits required.
Checkout rules

Keep your existing Shopify shipping zones — and block restricted Postcode/Postal/ZIP codes inside those allowed zones. You define the rules; the app blocks checkout when a customer enters a matching Postcode/Postal/ZIP code.

Quick setup (4 steps)

  1. In Shopify Admin, open Apps → FP1 – Postcode Shipping Guard.
  2. Add the Postcode/Postal/ZIP codes you want to block:
    • You can add a full code (example: SW1A 1AA).
    • Or add a prefix and block a whole area (example: SW1A*).
    • Shorter prefix = larger area: SW1A* is narrower than SW1*. SW* blocks a much larger area.
    • Spaces are ignored (example: SW1A 1AA matches SW1A1AA, and M4B 1B3 matches M4B1B3).
  3. If your store ships to multiple countries, you can optionally restrict a rule to a country (example: GB, IE, US, CA). If you don’t know the code, select “Other” and enter the country code or name.
  4. Click Save and run a quick test at checkout with a blocked code.

Optional cart notice

You can optionally show a short notice on the cart page. This only controls the cart notice — checkout blocking still follows your rules.

Common issues & fixes

  • Cart notice toggle is on, but nothing shows
    • The cart notice appears only if the theme app section is added to your cart template first. Add the theme app section in your theme editor, save, then refresh the cart.
  • My rule isn’t blocking
    • Double-check spelling (spaces are ignored): SW1A 1AA matches SW1A1AA.
    • If using a prefix rule, make sure it ends with * (example: SW1A*).
    • If you used the Country filter, confirm the country is correct (example: GB for UK). If unsure, leave it Not set (recommended).
    • If you want to block an entire country or state/province, do that in Shopify shipping zones. PSG is for Postcode/Postal/ZIP exceptions inside zones.
    • Make sure you clicked Save and the rule still appears in your list.
  • It’s blocking too much
    • Prefix rules (like SW1*) block everything that starts with that prefix. If you only meant one code, switch to a full code rule.
    • If it’s too broad, use a longer prefix (example: SW1A* is narrower than SW1*).
    • If you used the Country filter, confirm you used the correct country code (example: GB for UK).
  • What the app never does
    • It does not store customer addresses. It checks the Postcode/Postal/ZIP code entered at checkout against your rules.
    • It does not change your shipping rates or zones — it only blocks checkout for the codes you define.

If you email support about FP1 – Postcode Shipping Guard, include 2 examples: one Postcode/Postal/ZIP that should be blocked and one that should be allowed (and the country if you used the Country filter).

Billing & cancellation

All Fixpoint One apps use Shopify’s billing system. You can cancel anytime from Shopify Admin. Uninstalling an app stops future renewals. Shopify doesn’t automatically prorate unused time in the current billing period. For billing questions, feel free to contact us below.

Contact Fixpoint One

Email: customersupport@fixpointone.com
Availability: Email support is monitored every day.
Typical response time: Within 24 hours, often faster.

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