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Fixpoint One help centre

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Choose the app that needs attention. Each guide stays folded until you need it, with setup, common fixes, and exactly what to send support.

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App support

Open only the guide you need.

The important first steps are visible immediately. Extra detail stays tucked away so this page feels like a help centre, not a manual.

Checkout delivery rulesFP1 - Postcode Shipping GuardRules are not blocking—or they are blocking too much.Open guide
Product pageEmail PSG support
Start here

Set up and test one rule.

  1. Open Apps → FP1 - Postcode Shipping Guard.
  2. Add a full code such as SW1A 1AA, or a prefix ending in * such as SW1A*.
  3. Use the country filter only when the rule should apply to one country.
  4. Save, then test one blocked code and one allowed code at checkout.
  5. Optional: under Cart notice, click Add cart notice to theme, then click Save in the Theme Editor. If the notice is already installed, the app shows Open cart theme editor instead.
Common fixes

Check rule scope first.

  • Spaces are ignored, so SW1A 1AA matches SW1A1AA.
  • A shorter prefix blocks a larger area. SW* is much broader than SW1A*.
  • Confirm the country filter uses the correct code, or leave it unset while testing.
  • The optional cart notice is separate from checkout blocking. Use Add cart notice to theme in Settings, or follow the manual Cart-template steps if the shortcut is unavailable.
Send support

Give us two examples.

  • One code that should be blocked.
  • One code that should be allowed.
  • The country being tested.
  • A screenshot of the saved rule.
Cart shipping estimatesFP1 - Cart Shipping CalculatorThe widget is missing—or no rates are returned.Open guide
Product pageEmail CSC support
Start here

Enable the widget and test it.

  1. The app is fully available for the first 14 days. No billing approval is needed to start.
  2. Choose the readability size and optional location estimate in Settings.
  3. In Settings, click Enable Cart Shipping Widget, then click Save in the Theme Editor.
  4. If the shortcut is unavailable, go to Online Store → Themes → Edit theme → App embeds and enable Cart Shipping Widget manually.
  5. Add a shippable item to the cart and test a destination your store serves.
Common fixes

Compare with checkout.

  • Make sure the 14-day free period or paid subscription is active and the cart contains an item.
  • Confirm the app embed remains enabled after theme changes.
  • A missing country usually means it is not included in Shopify shipping zones.
  • If checkout also returns no rates, the issue is in the store’s Shopify shipping setup.
Send support

Send the exact destination.

  • Country and province/state.
  • Postal code or ZIP code.
  • One item currently in the cart.
  • A screenshot of the widget result.
Checkout payment rulesFP1 - Hide Payment MethodsA rule is not matching—or a payment method is unchanged.Open guide
Product pageEmail HPM support
Start here

Test the first matching rule.

  1. The app is fully available for the first 14 days. No billing approval is needed to start.
  2. Create the rule and place it in priority order—the first enabled match wins.
  3. Confirm the conditions match your test country, cart, customer, product, or collection.
  4. Test checkout with the exact payment method you are targeting.
Common fixes

Check Shopify limitations.

  • Move the intended rule above broader rules that may match first.
  • For non-Plus US and Canadian stores, Shopify limits some credit-card customizations.
  • Some branded or logo payment methods cannot be renamed or reordered.
  • The fail-safe prevents a rule from hiding every available payment method.
Send support

Send the rule conditions.

  • The rule name and its position.
  • Country and cart total tested.
  • Customer tag or product condition, when used.
  • The exact payment method name.
Internal fulfillment alertsFP1 - Partial Fulfillment FlagAlerts are missing, repeating too often, or not clearing.Open guide
Product pageEmail PFF support
Start here

Save recipients and run a short test.

  1. Add alert email addresses, separated by commas.
  2. Choose the delay, interval alerts, and optional daily summary time.
  3. For testing, use a 5–15 minute delay and partially fulfill a two-item order.
  4. After the alert arrives, fully fulfill the order and confirm future alerts stop.
Common fixes

Check status, age, and inbox.

  • Confirm the order is still Partially fulfilled and older than the selected delay.
  • Check spam or junk for mail from customersupport@fixpointone.com.
  • Turn off interval alerts or lengthen the delay if alerts are too frequent.
  • Resolved orders clear after the app next sees every line item as fulfilled.
Send support

Send one example order.

  • Order number and current fulfillment status.
  • Configured alert delay.
  • Recipient email address.
  • Whether interval or daily alerts are enabled.

Other help

Billing, privacy, and general questions.

These answers apply across every Fixpoint One app.

Billing and cancellation14 free days, Shopify billing, and uninstalling.

All Fixpoint One apps are completely free for the first 14 days. No payment approval is required to start. To keep using an app after day 14, approve billing in Shopify. If you approve billing or add a credit card during the free period, you are not charged immediately. Your first charge happens only after the 14 free days end, as long as the app is still installed and billing remains active. If billing is not approved by then, the app pauses until it is approved. Uninstalling or cancelling stops future charges.

Privacy and safe supportWhat to send—and what never to send.

Do not send passwords, staff account credentials, payment card details, customer passwords, or full customer records. A store domain, screenshot with sensitive details hidden, and one precise example are normally enough.

Read the privacy policy →

General or pre-install questionAsk about app fit before installing.

Email customersupport@fixpointone.com with the store problem you are trying to solve. Include the app you are considering and any Shopify plan or workflow limitation that might affect the fit.

Ask Fixpoint One

Still stuck?

Send one clear example and we’ll take it from there.

App name, .myshopify.com domain, and one screenshot or exact example. No giant support form required.

Email support